Exchange or Return for a Refund:

The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.

To return the products, please submit items change request and your order number to customer service service@alimensgentle.com

Most returns are processed within 5 business days after we receive your package.


Order Cancellation:

• We offer full refund if the order is cancelled within 24 hours of your purchase.

• You should submit an order cancellation request to our customer service service@alimensgentle.com once you decide to cancel the order.

• For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.

• We will NOT accept order cancellation request if the orders have been shipped.

Learn more