Product Return & Exchange
Exchange or Return for a Refund:
The products can be returned within 30 days after they have been received. A new product may be exchanged for another product or returned for a refund.
To return the products, please submit items change request and your order number to customer service service@alimensgentle.com
Most returns are processed within 5 business days after we receive your package.
Order Cancellation:
- We offer full refund if the order is cancelled within 24 hours of your purchase.
- You should submit an order cancellation request to our customer service service@alimensgentle.com once you decide to cancel the order.
- For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
- We will NOT accept order cancellation request if the orders have been shipped.